Technical Specialist - Network & Security

Job Title: Technical Specialist - Network & Security
location : Bangalore
Experience:4 + Years

Essential Skills

Understanding of technology (hardware & software) and specific security domain expertise

Worked on Cisco PIX, ASA, Checkpoint, Fortigate Firewall.

Knowledge on Juniper, Symantec End Point security, Packet shaper would be an advantage.

CCNA is Must + CCNP/CCVP//CCIP/CQS Professional level Certification in the respective Domain.

Roles and responsibilities

Responsible for project execution/sustenance and problem troubleshooting on multiple technology areas on Security such as Cisco PIX firewall, ASA Firewall, Checkpoint, and Fortigate.

Ensure that service delivery takes place based on the Service level agreements

Develop and sustain excellent customer relationship through deep engagement and delivering continuous value by meeting customer expectations and handling issues

Ensure that quality is used as a tool to improve customer satisfaction and enhance service delivery Responsible for handling technical escalations

Provide technical assistance to other team members by way of assisting them in solving challenging technical problems, sharing technical knowledge and adhering to quality processes in ensuring team objectives are met.

Responsible for analyzing all calls and ensuring that the calls get closed and customer satisfied Establish and enhance relationship with customers/clients and Principals.





Please reply immediately with the following details if your profile is suitable for the above position , also please refer your friends who is doing the same profile

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Thanks & Regards

Amutha V

Phone : 09349011812
E-mail : amutha.v@rkn.in