Thursday, June 06, 2013

Sales Officer - Mashreq Bank - Dubai UAE

 

Key result areas:
Minimizing customer attrition.
Customer (new to bank) acquisition.
Increasing and achieving target through effective cross sell of Banking Products.
Meeting with the set service standards (indicators and surveys)
Ownership of customer complaints.
KYC guideline adherence
Revenue generation in the respective product portfolio (existing & new) and for cross sell.
To provide Mashreqbank customers financial services which exceeds the customer’s expectations by delivering an unbiased, competent, timely and problem free service.
Be imaginative and creative in the delivery of customer service.
Take ownership of customer complaint resolution. Report indicators, set by managers accurately at the required frequency.
Be a team player and contribute to the achievement of goals based on the Key Performance Indicators, Also to support and coach new staff to make easier their assimilation in the MB Family.
Deputize for the TL in his absence.
Provide constructive and constant feedback on improvement of: products, services, processes which may either reduce cycle time or costs or enhance customer satisfaction.
Attend daily sales meetings with TL and commit to sales target as per MBO.
Contact customers on a daily basis, using telephone scripts, to set appointments with customers.
Contact the set appointments with customers and profile them and achieve a sale.
Conduct outside sales calls to potential businesses/customers.
Shopping competition & knowing the local market position on an ongoing basis.
Attend weekly follow up meetings with Sales Manager to report achievement of the week’s target.

The job holder will have to possess the following skills:
·         Problem solving skills
·         Communication Skills
·         Interpersonal Skills
·         Ability to work under pressure
·         Computer Literacy

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