To provide Mashreq Bank customers financial services which exceed their expectaions by delivering an unbiased, competent, timely, and seamless service.
skills / experience:
- Thorough knowledge of products, services policies and processes of retail banking in Mashreq.
- the job holder will have to possess the following skills:
a- Problem Solving
b- Communication Skills
c- Interpersonal skills
d- Ability to work under pressure
e- Computer literacy
Key result areas
- Achieve monthly Insurance FER (personal banking) & individual target.
- Proactively work towards satisfying the needs of the customer through REAC.
- Acquire, develop, and strengthen insurance acquisiiton through effective relationship Management in accrdance with business goals.
- Contribute to front-line of branch staff through accomplishment of Insurance FER targets by training and skilling Insurance Specialists to confifently promote OTCInsurance products.
- Manage and develop relationships with new and existing Personal Banking customers through professional consultative financial analysis.
- Active sourcing and prospecting of Personal Banking customers for Wealth Insurance products.
- Upselling, cross-selling, providing regular market information updates and trend analysis.
- Ensure superior customer service thereby contributing to the overall customer experience of Mashreq.
- Profile every customer met to understand their needs.
- Cusomter retention is also the Insurance Specialist's responsibility.
- Improve on service levels at the branch
- Take ownership on Customer complaint on Isnurance, co-ordinate with respective teams and Insurance providers for resolution.
- Be a team player and contribute to achievement of goals based on the KeyPerformance Indicators in the branch. Also support and coach new staff to make easier their assimilation in the MB family.
- Provide constructive and constant feedback on improvement of: Insurance products, services,processes which may either reduce cycle time or costs or enhance customer satisfaction.
- Minimizing Insurance attrition.
- Meeting with the set service standards (indicators and surveys)
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