Sunday, June 02, 2013

Loss Prevention Shift leader - Renaissance Doha City Center Hotel - Qatar

 

Loss Prevention Shift leader - Renaissance Doha City Center Hotel - Qatar

Experience:
· Previous experience in Security Department or similar environment preferred
Skills and Knowledge
· Strong Communication skills (verbal, listening, writing)
· Innovative
· Pro-active and reliable
· Able to work alone and within a team
Anyone can learn to make a bed. Carry a bag. Make a drink. But the heart of hospitality is an art. That’s why we’re not looking for just anyone. We’re looking for you. Because you’ve got authentic style. A warm way with people. Natural curiosity. And a big heart. Us too. That’s why we offer amazing benefits, training, opportunities for career growth and promotion. And it’s why we’re the world’s leading lifestyle brand.
Marriott is an equal opportunity employer committed to employing a diverse workforce.
Responsibilities
1. To keep watch for any suspicious characters, would-be criminals, shopping touts, pimps, prostitutes or any undesirable persons.
2. To ensure that unauthorized persons do not remove unattended pieces of luggage left by the guest.
3. To call the operator (Dial 7777) in the event of fire and report the incident. To sound the fire alarm & call for the Emergency Response Team. When directed, alerts the guest to evacuate the area. To silence the Fire Alarm bells once they are activated, ensure that the fire-fighting cabinet on the wall of floors is unlocked. To ensure that no vehicles obstruct the entrance of the hotel.
4. To ensure smooth functioning of guest lifts and revolving glass doors, and report any malfunctions to the Engineering Dept.Informs the Duty Manager, Night Shift In-Charge, whoever is on duty to follow up with Engineering and record the discrepancy.
5. To conduct periodic checking on display or exhibits & ensure they are secured and intact.
6. To assist guest in hailing taxis in the absence of the Bellmen/Doorman at the hotel entrance area.
7. To control traffic in front of the hotel during arrival and departure of VIPs during large gatherings and special functions.
8. To close doors found open on floor rounds and to ensure that unauthorized person does not loiter on the guest floors. To report all burned out light bulbs, exits sign out of order, dishes or trolleys left at guest doors, etc., to the appropriate departments.
9. To conduct periodic inspection at public toilets, guest and service lift to prevent vandalism and informed Housekeeping Dept. if the toilets need cleaning.
10. To patrol all areas of the hotel alone or as a member of a team.
11. To respond, keep constantly alert and make immediate investigation of all incidents/complaints/irregularities and unusual or suspicious circumstances.
12. To investigate and take necessary action to resolve incidents or situations found on patrol, such as disorderly conduct, theft, drunkenness, prowling, etc. or reported Guest complaint & resolve it as soon as possible.
13. To ensure that Key Cards & Metal Keys are properly issued to authorized personnel, properly sign and entered into the Key Log Book and the same is returned after departments operations.
14. To participate in traffic and crowd control at large gatherings.
15. To answer telephone calls and give information on routine inquiries. Meets callers who come to request information or directions. Provide answer to guest/visitors inquiries regarding hotel promotions.
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